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Return Policy

We sincerely want you to be happy with your purchase.  If an item needs to be returned, please contact Customer Service within 7 days of receipt of your package to discuss the reason for the return and to obtain Return Goods Authorization Form (if return is approved). 

Only pre-authorized returns, with signed Returned Goods Authorization (RGA) form are accepted. 

Authorized returns must be addressed within 2 weeks of invoice date.

Authorized returns must be shipped Freight Prepaid and Insured.

All approved returns are subject to a minimum 25% restocking fee.

The following items are NOT RETURNABLE / NON-REFUNDABLE / FINAL SALE due to the nature of these items and COVID-19 concerns:

    • Sterile items (all)
    • First Aid Kits (all)
    • Personal Protective Equipment (PPE) Items:
      • Thermometers
        • Non-Contact Infrared Forehead Thermometer
        • Disposable Thermometers
        • Digital Thermometers
      • Masks
        • Face Masks (Disposable 3 ply in Adult and Youth sizes)
        • KN 95 Masks
        • N95 Masks
      • Face Shield
      • Hand Sanitizer (all sizes)
      • Sanitizing Stations
      • Gloves (all types)
      • Goggles
      • Disposable Gowns
    • Medications
    • CPR devices

 Updated July 2020

It is the customer's responsibility to ensure safe return of any product to First Aid Products Online, in the same condition that it was received.

Please contact 
Customer Service with any questions and we will be glad to assist you.
Thank You and Have a Safe Day!
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